Support

About Precise Customer Support

For 18 years, Precise has developed innovative solutions for Application Performance Management. With thousands of satisfied customers, Precise helps these companies manage business performance in complex, heterogeneous environments assuring availability and business continuity. Based in Boston, United States and Or Yehuda, Israel, we are a highly skilled and experienced customer support team committed to providing world–class services and support.

Our Support Offerings

The right support plan is an integral component of a complete Application Performance Management program. Precise Support Services offers a portfolio of options designed to maximize uptime, resolve issues quickly and efficiently and reduce internal IT costs. Our professional team views every support engagement as an opportunity to demonstrate our commitment to customer satisfaction. Your organization can count on us to help you get the best ROI using our technology.

Essential Support

Essential Support is the recommended level of support for most enterprises. This support level includes product upgrades, access to the Precise online knowledge base, 24x7x365 telephone support and follow–the–sun case resolution.

Basic Support

Basic Support, our entry–level service offering, is best suited for organizations that run our products on non–essential systems only. This support level includes product upgrades, access to the Precise online knowledge base and telephone support during regional business hours.

For more information on our support offerings please refer to the Customer Support Handbook.

Symantec Branded Support

Precise is committed to backing all current Symantec i³ support contracts. Over the next year or so, Symantec will be transitioning the Symantec i³ support contracts to Precise. Until you are contracted for support directly to Precise, you should continue to utilize the Symantec process for logging a case. In most cases your call will be transferred to our call center where it will be handled according to the terms of your Symantec contract. For downloads and other information, you will have access to the Precise site and will always receive the same services and commitments we make to all our customers. Should you have any problems at all with this process, we encourage you to contact us directly so we can ensure you receive the benefits you are entitled to.

How to contact Precise Customer Support

If you are still covered by a Symantec Support Contract, please contact Symantec Technical Support. Symantec Technical support can be reached by calling 1–800–342–0652 or via email enterprise_support@symantec.com

For technical issues please contact our Technical Support team at support@precise.com or call us using one of the toll–free numbers listed below.

For non–technical issues such as license key requests, please contact our Customer Care team at customercare@precise.com or call us using one of the toll–free numbers listed below.

Worldwide Technical Support Toll–Free Numbers

Precise Solutions

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