“I3 is the tool of choice to fully understand your applications' performance. There are many products that give you a part of the picture, but I3 is one of the best that gives you not only the whole picture but also the complete details at each level.”
Precise for Siebel
Managing Siebel Applications
Siebel CRM supports critical business functions, such as call centers, and typically serves large communities of users. Siebel is therefore very sensitive to changes in use profile, caused by spikes in activity during call center log-in. Siebel support teams manage the multi-tiered Siebel architecture that includes applications, databases, network and storage, and has the critical role of ensuring SLAs as required by the business.
Challenges in Managing Siebel Applications
Siebel Smart Web Architecture is complex, with many moving parts and multiple points of potential failure: database instances, application servers and web servers as well as many other components. All of these components work together to serve thousands of processes, users and transactions, all connecting to Siebel applications from different geographical locations. When one of these applications underperforms, it becomes a major challenge to understand the source of the problem. Deep transparency of the transactions, locations, and/or business functions is essential to pinpointing the root cause of performance loss. Precise for Siebel continually monitors Siebel applications and the infrastructure supporting them in order to:
- Deliver alerts on performance degradation
- Identify performance trends to forecast and prevent future performance degradations and business impact
- Troubleshoot Siebel application performance incidents
- Track down application transactions across the different tiers such as Web, Java EE, .NET, database and storage
Precise helps Siebel support teams quickly identify failing or underperforming components, prevent most of these problems and rapidly resolve the rest.
Siebel Management “Know-How”
Precise provides state-of-the-art technologies to help application support teams solve performance problems fast. Precise for Siebel monitors and correlates activity in Siebel transactions, following the transactions across all tiers and identifying the contribution of each tier to the transactions’ total response time. The Siebel support team can immediately identify the slowest transactions using categories such as users, departments, and locations. DBAs that support Siebel applications can quickly identify the slowest SQL queries and understand which transactions and users are issuing these inquiries, to provide a highly qualified resolution. Precise for Siebel’s automated performance problem analysis is built on 18 years of hands-on experience and provides a summary of all problems detected in every tier by order of importance. For every problem reported, it also provides actionable recommendations on how to fix it, helping every member of the Siebel support team solve performance problems.
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