Symantec APM End of Life

From: Symantec Corporation
Sent: Wednesday, February 25, 2009 6:14 AM PST
Subject: End of Life (EOL) of Symantec-branded APM product line – learn what it means to you

Dear Valued Customer,

As we announced a year ago, Symantec divested its Application Performance Management (APM) product line, and technology to a group of investors who then founded a new company called Precise Software Solutions™ (http://www.precise.com). This new company was established to focus on the APM business. Precise hired many of the product development and support engineers who had historically worked on the Symantec APM product line. (See http://www.symantec.com/about/news/release for further details). This letter is to advise you of the next steps in this transition that may affect you.

End Of Life (EOL) of Symantec-Branded APM
In furtherance of the divestiture, Symantec has announced the End of Life of the Symantec-branded APM products, effective October 6, 2008. As of this End of Life date, Symantec ceased developing and distributing new releases and upgrades of the APM products. Symantec will provide support services in accordance with this letter for the following versions which have reached their End of Life. Please note that capitalized terms in the chart below have the same meaning as given in Symantec's Enterprise Technical Support Policy available at http://www.symantec.com/business/support/Enterprise_Technical_Support_Policy.pdf.

Migration Path
As noted, Symantec has ceased developing upgrades and updates for the products listed in the chart above. Symantec will cease selling licenses for these products as of March 31, 2009. Please check Precise's website to learn about Precise's plans to develop, distribute and support Precise-branded APM products.

If you wish to continue to receive new features and functions for your APM family of products, Symantec recommends that you contact Precise to learn what offerings may be available to meet your needs at http://www.precise.com/lp/migration.

Standard Support Services Following EOL:
Per Copy Licenses: Symantec will continue to provide Standard Support through the earlier of (1) the expiration of your Symantec-branded support agreement, or (2) the End of Support Life Date noted in the chart above, for the applicable product. Under Standard Support, Symantec will provide engineering modifications primarily only for problems where there has been data loss, production systems are inoperable, significant security vulnerabilities are identified, or there are other significant product defects. For other types of problems, we will typically provide an existing patch. After the End of Support Life date, Symantec will cease to provide technical support for these Symantec-branded APM products, including all prior versions.

Enterprise Site License and Business Critical Support (BCS) Customers: Symantec will continue to provide Standard Support throughout the term of your Symantec-branded enterprise site license agreement (for example, enterprise flex agreements) or BCS support services agreement, even if that agreement extends beyond the End of Support Life date in the chart above. The term of your site license agreement and the term of your BCS services include all contracted renewals and optional (grey year) support renewal periods that you elect. Under Standard Support, Symantec will provide engineering modifications primarily only for problems where there has been data loss, production systems are inoperable, significant security vulnerabilities are identified, or there are other significant product defects. For other types of problems, we will typically provide an existing patch.

Support Renewals
Per Copy Licenses: Symantec is no longer processing support renewals for per copy licenses. Please visit http://www.precise.com/lp/renewals, or contact Precise by email at sales@precise.com if your Symantec-branded APM support contract is due to expire, and you wish to obtain Precise branded licenses and related support. Note that Symantec will process renewal requests for Business Critical Services even when not included as part of an enterprise site license. See below for more information.

Enterprise Site License and Business Critical Support (BCS) Customers: Symantec is processing support renewals for Symantec-branded Enterprise site license agreements (for example, enterprise flex agreements). These site licenses have mandatory initial and renewal periods of Essential support along with optional (grey year) support renewal periods that you may choose to enter. These Enterprise Site licenses may also include BCS services with corresponding renewal periods. In addition, Symantec is processing optional renewal periods a customer elects to enter for Business Critical Services that are not part of an Enterprise Site license. In each case, Symantec will continue to honor contracted renewal periods and grey year support periods that you may choose to enter, in accordance with the terms of those licenses and service agreements.

It is important to Symantec that you fully understand the status of your APM product license and support entitlements and the changes that may affect you. If you have any questions regarding your existing Symantec license or support entitlements, please contact your Symantec Sales representative. Please see the FAQ on Symantec's website http://support.veritas.com/docs/313864 for additional information. Thank you for your business and we look forward to our continued relationship with you.

Best regards,
Michael Kesden
Sr. Director
Symantec Global Sales Operations