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July, 2009 |
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Letter from the Vice President of Professional Services
I had a conversation with one of our biggest customers recently. She was saying how moving from reactive to proactive performance management was not just an option for them, it was critical. With our help, her team has moved beyond reactive "fire-drills," and can now think more strategically about delivering real performance improvements to the business. Successes like these are what our group is 100% committed to achieving. Our average consultant, with 9 years of APM expertise, has helped many customers solve these same problems. So how do you best leverage this knowledge and expertise? Precise offers both custom consulting services and well defined packages. These services are focused on all aspects of the TPM lifecycle, helping customers use Precise solutions to solve real problems in IT. Built into each offering is an emphasis on promoting self-sufficiency for your team while our consultant drives towards a set of best-practice deliverables. Our flexible delivery model allows you and your team to choose the best approach to receive these services, either onsite or off. Each customer's path to TPM adoption is unique. Our expertise and flexibility are there to help you achieve your TPM objectives, both large and small. If you are interested in finding out how Precise Professional Services can help you, please contact us at 1-877-845-1886. Thank you for being a loyal Precise customer. I look forward to working with you. Dione Hedgpeth VP Professional Services >> Click here to learn more about our Professional Services Offerings >> Learn how Ziggo worked with Precise PS to achieve success What Keeps IT Professionals Up at Night?Review survey results from recent industry events
To arrange a meeting to discuss the key findings, please click here. Announcing the Precise Community Forum
When you visit, you’ll be able to:
Your portal login gives you full access to the forums. >> Visit the Precise Community Forum now Learn Why Ntirety Migrated from Symantec to Precise and Why you Should Too
Precise's recently released 8.5 product was a key driver for the migration. Corey explains, "Our ability to centrally manage thousands of customer environments, while keeping our costs down, makes Precise 8.5 a very attractive proposition for us. They continue to deliver on their promise of letting us do more, with less!" Corey concludes, "the migration was easy to do and Precise was great to work with every step of the way. Now that the migration is done, my team is taking full advantage of Precise's expertise. They are also leveraging the experiences of the user community in the Precise forums as well. As a long time customer, it's great to see so much enthusiasm for a product we believe so strongly believe in." >> Read about Ntirety's Migration to Precise >> Learn more about Symantec Migration to Precise CRN: Precise a Top 25 Emerging Vendor
"Our inclusion on the CRN Emerging Vendor list tells us we're taking the right approach," says Allan Dunbar, Precise's Director of Channels-North America. "It's important that we provide as many avenues as possible to help our growing customer base buy and implement our solutions, and our partner program makes sure we are working with the right partners to allow that to happen." “Many of our customers are already engaged and working with regional consulting groups,” Dunbar continues. “These trusted advisors have guided our customers through many package selection and implementation projects, and have provided a ton of value in the process. By reaching out and formalizing our relationship with these valuable partners, we are ensuring our customers are able to get the services they want, from a Precise authorized partner. As part of our growing program, we are pleased to welcome the following new partners:
We are always looking for new partners who can help us better support our rapidly growing customer base. In order to make sure our partners are always up-to-date with our latest TPM offerings, we host partner enablement trainings throughout the year. If you are, work with, or know of a good potential partner please drop us a note at partners@precise.com and we may be able to secure them a spot. >> CRN Names Precise as Top 100 Emerging Vendors for 2009 >> Learn about Precise Partnerships Tips and Tricks
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Dear Customers and Friends,
Over the past few months Precise has conducted almost 2,000 Application Performance Management surveys at EMC World and Oracle Collaborate. The results have been compiled into comprehensive reports which uncover the issues that are currently "top of mind" for today's IT professionals.
We are pleased to announce the launch of the Precise Community Forums on my.precise.com. The Precise Portal has become a busy place, with hundreds of registered users logging in to find information about our products. The new community forums have transformed the portal into a virtual meeting place where Precise customers, partners and employees are interacting and sharing information about Precise and TPM.
Ntirety, a provider of Database Administration As A Service® for thousands of databases run by clients across the world, recently completed a successful migration from Symantec to Precise. Michael Corey, CEO and founder of Ntirety said, "doing the migration was a no brainer. Precise is a very strategic vendor for us, and we wanted to make sure we had direct access to the product experts in their customer support organization."
The demand for our Transaction Performance Management products and services is growing at a rapid pace, and to ensure we are able to stay ahead of the delivery curve we have been investing heavily in a partner program. This investment was recently recognized by CRN, who honored us with a top 25 spot in their 2009 CRN Emerging Vendor List.
Object Tuning using Precise for Oracle
