Letter from CEO
Dear Customers and Friends,
Please join us in celebrating our first year of independence. Just one short year ago we formed Precise to focus on Transaction Performance Management. During this year we have visited with many of you to better understand your needs and your plans to help us design and build the right product for our customers. We have learned a lot, and now, thanks to you, we are excited to present to you Precise version 8.5. This is our first release as an independent TPM company.
One of the major design considerations of Precise 8.5 was the requirement for a smooth migration to Precise products for Symantec-APM™ customers and for a seamless transition of their prior APM licenses to Precise customer support. We would like to welcome Symantec-APM™ customers to the Precise community and invite you to work with us to preserve the investments you already made in Transaction Performance Management.
You told us that regardless of budget cuts, you still must deliver impeccable service to the business. Precise 8.5 offers new, centralized administration and automated deployment capabilities that allow smaller, less experienced teams to effectively manage large environments to the highest transaction performance standards.
Precise 8.5 sets the standard for data center transaction performance coverage. We have extended our TPM solutions to the latest developments in storage and composite application transactions (web services). Precise 8.5 also offers a new transaction performance management solution for DB2 environments.
From working with many of you over the last year we have focused our latest release on making what you have work better. Precise 8.5 will help you flow more transactions over the same systems at a significantly reduced TCO. All of us here at Precise look forward to working closely with you this year. Thank you for your trust and support.
Best regards,
Mark
>> Learn about 8.5
Precise Unveils version 8.5
Automation is all around us: kiosks at the airport, payments on mobile devices, and shopping via the internet. This translates to more machines, more transactions, and fewer human agents. In this new world, machine performance equals business performance. More transactions, crossing more application tiers, creates more complexity. Making it work is not for the faint of heart. We live in a brave new interconnected world, where the age-old Application Performance Management (APM) problem is still unsolved.
Precise 8.5 marks a turning point in the ongoing effort to manage these machines. It extends the reach of Transaction Performance Management (TPM) to more of the machines and systems in your complex datacenter. It also helps automate infrastructure management, allowing fewer human agents to support more of the transactions that are critical to your business.
>> Learn about 8.5
>> Read the press release
Symantec APM Customer?
Migrate to Precise!
Confused about migrating from Symantec to Precise? Precise has developed a new program designed to help streamline the transition of your existing relationship with Symantec to Precise. Click here to learn more or call our migration hotline 1-877-845-1886 (US only) or +1 650-264-4098 (International), and ask for Sales.
>> Learn about our Migration Program
Precise Customer Portal – Available Now!
Precise is pleased to announce the availability of the new Precise Customer Portal. The Precise Customer Portal is your source for technical information about Precise products and technology.
The Portal Provides:
- Access to our extensive knowledge base and document library
- Downloadable product updates
- An easy way to submit and manage support cases
- A modifiable online profile
Coming Soon – The Precise Community:
Beginning May 2009 read the content or contribute to our on-line Community Forum and Expert Blog at The Precise Community. The new Precise Community will allow you to interact with other Precise customers as well as experts in Precise products and performance management in general.
>> Visit the Customer Portal
Product Spotlight –
Ensuring Siebel Performance
Precise invites you to view a webinar featuring John Lamb, Assistant Vice President of Platform Management Services at The Hartford. The Hartford is a Fortune 100 Insurance Company based in the United States with 125 field offices.
Listen as John discusses Precise's part in a challenging upgrade of Siebel 6.0 to 7.0 during an 82 hour deployment window, on a platform that supports 3500 users. Tune in and find out how Precise provided visibility that enabled a successful implementation despite unforeseen bottlenecks.
During this "On Demand" webcast you will discover:
- How to experience end-to-end transaction health
- How IT can maintain excellent service levels
- How to proactively catch issues before they impact business
- How to grow market share by increasing customer loyalty
>> View the webcast
>> Read the whitepaper: "5 Ways to Guarantee Siebel Performance"
Tips and Tricks
Manage Your Custom Alerts with Precise Inform
When it comes to managing home-grown alerting scripts; it can be a mess if you have too many. We want to take this opportunity to let you know how to manage Inform Alerts. If your servers are already set up with Precise you can leverage one of the least explored but extremely powerful features in the product – customized alerts.
Don't worry, the valuable logic in your home-grown scripts will stay, you just do away with the hassles of scheduling and handling them from different places and sources. With Inform/Alerts you can manage your home grown scripts more efficiently by utilizing the GUI based scheduling and emailing features in Inform/Alerts. You can also view the history of your alerts for up to last 7 days.
All you need to do is tweak the logic in your script to return alert data to Inform Alerts in a prescribed format, place the scripts at particular location in i3 directory. Then you set the thresholds and emails and schedule the custom alert script to run through Inform Alerts.
If you don't have any-home grown script you can always create a simple one to get alerted on the critical metrics of your choice - like a critical performance indicator in your application or even one on status of your batch jobs. Custom alerting possibilities are unlimited and Inform Alerts provides you all the mechanisms to make that possible in an easy manner. Refer to i3 Inform Alerts user guide for more details and examples of other customized alerts.
>> Access the Customer Portal knowledge base
Information provided in the Precise newsletter is marketing material related to Precise products and services. Precise does not warrant that this material is error-free and reserves the right to update, correct or modify it at any time without notice. For the most current product information, please visit http://www.precise.com.
Copyright © 2009 Precise Software. All rights reserved. Precise and its respective logos are registered
of Precise. Other brands and names may be claimed as the property of others.
